bdkok Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how bdkok ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "your", "Player") who access or use the bdkok website and related services. bdkok takes the privacy of its players seriously. We operate as Bangladesh's trusted online casino and sports betting platform, and safeguarding the personal and financial data of our community is central to how we do business.

By registering an account with bdkok or continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy in full. If you do not agree with any part of this Policy, you should immediately discontinue your use of the Platform and, where applicable, request account closure via our support team.

What Data We Collect

bdkok collects personal data in the following categories. We only collect data that is necessary, proportionate, and relevant to the purposes described in this Policy:

2. How We Collect Your Data

bdkok collects personal data through the following means. In all cases, we aim to collect the minimum data necessary to deliver a safe, compliant, and high-quality service:

• Directly from you at registration — when you create a bdkok account you provide your name, mobile number, date of birth, and any additional information required by our KYC process.
• When you make a deposit or request a withdrawal — payment method details, transaction references, and amounts are captured to process the transaction and maintain a compliant financial record.
• Automatically as you use the Platform — technical data including your IP address, device identifiers, and session logs are collected automatically via server logs and browser-side analytics to maintain platform security and performance.
• Through cookies and similar tracking technologies — see the Cookies section below for full details of how bdkok uses cookies on the Platform.
• From third-party payment processors — when you complete a deposit or withdrawal via bKash, Nagad, Rocket, or a bank transfer, the relevant payment provider confirms the transaction status and reference to bdkok. We do not receive your full payment credentials — only the reference and status necessary to credit or debit your account.

3. How We Use Your Data

bdkok processes your personal data for the following purposes. Each purpose is supported by a legitimate legal basis, as described in Section 4 of this Policy:

• Account management — to create, verify, maintain, and close your bdkok account, including identity verification (KYC) and age verification to comply with responsible gaming obligations.
• Payment processing — to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and bank transfers, and to maintain accurate financial records as required by applicable regulations.
• Platform security and fraud prevention — to detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and any other prohibited conduct as described in our Terms and Conditions.
• Service delivery and improvement — to provide the games, betting markets, and features you use on bdkok, and to analyse platform usage data in aggregate form to improve performance, fix bugs, and develop new features.
• Responsible gaming compliance — to monitor gaming activity for indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to fulfil bdkok's responsible gaming obligations.
• Customer support — to respond to your enquiries, resolve disputes, process account-related requests, and maintain records of support interactions for quality assurance and compliance purposes.

4. Legal Basis for Processing

bdkok processes your personal data under the following legal bases. Processing will only take place where at least one of the following applies:

• Contractual necessity — processing is necessary to perform the contract between you and bdkok (i.e., the Terms and Conditions you accepted at registration), including to create and manage your account and process payments.
• Legal obligation — processing is required for bdkok to comply with applicable legal obligations, including anti-money laundering regulations, age verification requirements, and record-keeping obligations.
• Legitimate interests — processing is necessary for bdkok's legitimate business interests, including fraud prevention, platform security, and improving the quality of the service — provided these interests are not overridden by your data protection rights.
• Consent — where we rely on your consent to send you promotional communications or use non-essential cookies, you may withdraw that consent at any time by contacting support or adjusting your browser settings. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

5. Sharing Your Data

bdkok does not sell your personal data. We share personal data only where necessary with the following categories of recipients, and only to the extent required for the stated purpose:

• Payment service providers — bKash, Nagad, Rocket, Upay, and partnered banks receive transaction references and amounts solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the data they hold.
• Identity verification and KYC service providers — third-party identity verification services may receive identity document images and personal details to perform KYC checks on bdkok's behalf. All such providers are bound by strict data processing agreements.
• Game software providers — when you play a game hosted by a third-party provider such as Pragmatic Play, Evolution Gaming, or Ezugi, your account identifier and session data may be shared with that provider to load the game and record the outcome. Game providers are not permitted to use this data for any purpose other than delivering the game.
• Law enforcement and regulatory authorities — bdkok will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by law or where we have a good-faith belief that disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.

6. Cookies and Tracking Technologies

bdkok uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device when you visit the site. We use the following categories of cookies:

• Essential cookies — strictly necessary for the Platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language preference. These cannot be disabled without breaking core functionality.
• Analytics cookies — used to collect aggregated, anonymised information about how players use the Platform. This data helps bdkok understand which features are most popular, identify technical issues, and improve the overall user experience. No personally identifiable information is included in analytics data.
• Functional cookies — used to remember your preferences and personalise certain aspects of the Platform, such as your preferred deposit method or game lobby layout. These are not strictly necessary but enhance the quality of your experience.

You can control cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the Platform. Disabling analytics or functional cookies will not affect your ability to use the core Platform features.

7. Data Retention

bdkok retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data — retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with anti-money laundering and financial record-keeping obligations.
• Transaction records — financial transaction records including deposit and withdrawal history are retained for a minimum of 6 years from the date of the transaction, in line with standard financial compliance requirements.
• Support and communications records — records of support interactions are retained for up to 3 years following the resolution of the relevant issue, or longer if the interaction forms part of an ongoing dispute or investigation.

8. Your Data Rights

As a user of the bdkok Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe:

• 👁️ Right of Access — You have the right to request a copy of the personal data bdkok holds about you, together with information about how it is being processed.
• ✏️ Right of Rectification — You have the right to request correction of any inaccurate or incomplete personal data bdkok holds about you.
• 🗑️ Right to Erasure — You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that may require bdkok to retain certain data regardless.
• ⏸️ Right to Restrict Processing — You have the right to request that bdkok restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its processing.
• 📤 Right to Data Portability — You have the right to receive a copy of the personal data you provided to bdkok in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity.
• 🚫 Right to Object — You have the right to object to bdkok processing your personal data where processing is based on legitimate interests. bdkok will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of your data rights, contact bdkok support at [email protected]. Please include your registered mobile number and a description of your request. We will acknowledge your request promptly and respond in full within 30 days.

9. Data Security

bdkok implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and the Platform, restricted access controls ensuring that only authorised personnel can access personal data, regular security assessments of Platform infrastructure, and secure data storage practices with access logging.

While bdkok takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bdkok will notify affected users as soon as reasonably practicable. You can reduce the risk of unauthorised access to your account by using a strong, unique password and not sharing your login credentials with anyone.

10. Children and Minors

bdkok is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps to prevent underage access. If bdkok discovers that personal data has been collected from a person under the age of 21, we will immediately suspend that account, delete the associated personal data, and refund any deposits made, less any amounts required to be retained by law.

11. Third-Party Links

The bdkok Platform does not contain links to third-party websites or services beyond the payment method providers and game software providers described in this Policy. If you encounter a link on the Platform that appears to lead to an external site, please report it to our support team. bdkok is not responsible for the privacy practices or content of any external websites.

12. Changes to This Privacy Policy

bdkok reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered users via their registered contact details or via an in-site notification. We encourage you to review this Policy periodically to remain informed of how bdkok protects your personal data.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how bdkok handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and aim to respond to all data-related enquiries within 30 days.

Email: [email protected]